Privacy Policy
At Smiling Heart Flow your privacy matters. This Privacy Policy outlines how your personal information is collected, used, and protected when you interact with our website or services. We are committed to handling your information respectfully, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (Apps). We may collect personal information such as your name, email and any messages or information you choose to share via our contact form. This information is collected when you fill out a contact form. We only use your information to respond to your messages or enquiries, and deliver our offerings with care and clarity. We do not share, sell, or trade your information with any third parties unless required by law. Your information is stored securely and only accessible by Smiling Heart Flow. We take reasonable steps to protect your personal data from misuse, loss, or unauthorised access.
Legal Disclaimer
Welcome to Smiling Heart Flow. By accessing or using this website, you acknowledge and agree to the terms set out in this disclaimer. Please read it carefully. ​ The content shared on this website, including blog posts, personal stories, reflections, and resources, is intended for general information, inspiration, and emotional support only. It is based on lived experience and personal perspective. Nothing on this site is intended as, or should be taken as, professional advice - including psychological, therapeutic, medical, legal or financial guidance. ​ Engaging with the content or contacting us does not create a professional or therapeutic relationship of any kind. We are not registered counsellors, psychologists, or medical professionals. While we strive to provide thoughtful and meaningful content, we make no guarantees about the accuracy, completeness, or relevance of any information shared. Content may be updated or removed at any time without notice. This website may include links to external sites or resources. We are not responsible for the content or privacy practices of these third parties and provide links solely for your convenience. By using this site, you take full personal responsibility for how you interpret and use the information provided. You agree to use your own judgement and seek appropriate professional advice where needed. If you have any questions about this disclaimer or the content on Smiling Heart Flow please contact us.
No Professional Advice, Your Rights, Cookies & Website Analytics and Changes to this Policy
Smiling Heart Flow offers personal reflections, shared experiences, and support. We do not provide counselling, therapy, or professional mental health services. The content on our website and blog is intended for informational and emotional support purposes only. If you are in distress or need mental health support, please seek help from a qualified professional or contact a service such as Lifeline (131114) or Beyond Blue (1300224636) or your local GP or mental health provider. You have the right to access the personal information we hold about you; request that we correct or delete your personal data; withdraw your consent or unsubscribe from communications. To do so please email majella@smilingheartflow.com.au. Our website may use cookies or third-party tools to understand how visitors engage with our content. You can manage cookie preferences through your browser settings. We may update this policy occasionally to reflect changes to our practices or the law. The most recent version will always be available on our website.